Can someone use my internet without knowing my password Yes, it is possible for someone to use your internet without knowing your password, although... Do we have Fibre in our area To determine if fiber internet is available at your specific address, contact our support team... How do they install fibre The Fibre infrastructure provider installs the Fibre cable from the road into your home. Once you... How long does it take to install fibre As we service many clients and want to keep all happy, this is usually our time frames. Support... How many devices can I connect? There is no fixed limit, but: More devices = shared bandwidth Streaming, gaming, and downloads... Network Down – What to Do If your internet connection is down, please follow the steps below before contacting support.... Support Contact Details & WhatsApp Numbers Below are the official contact details for Southern Cape WISP. Please use the correct channel to... What is Fibre Fibre (also known as Fibre to the home or FTTH) links your home to the Internet via Fibre optic... When should I contact support? Please contact support if: Internet is slow for more than 24 hours You have frequent... Why Is My Internet Slow? Quick Checks (2 minutes) Before diving deeper, try these: Restart your router and power supply... Why are my downloads sometimes slow Here are some reasons Downloads are often slow due to limitations of the server you are... Why do speed tests show different results? Speed test results can vary due to: Wi‑Fi vs cable testing Time of day Test server location... Why does my connection drop or disconnect? Possible reasons include: Power interruptions Weak or unstable signal Faulty power supply or...