Network Down – What to Do Print

If your internet connection is down, please follow the steps below before contacting support.

Step 1: Check for a Network Outage

Visit our Network Status page to see if there is a known outage or maintenance:

Check Network Status & Outages

Step 2: Restart Your Equipment

1. Switch off your router and power supply
2. Wait 10 minutes
3. Switch everything back on
4. Allow up to 5 minutes for reconnection

Step 3: Check Router Lights

• No lights: Power issue
• Red or flashing lights: Connection problem
• Normal lights but no internet: Possible network issue

Common Causes of Network Downtime

• Network maintenance
• Power outages
• Fibre breaks or tower outages
• Severe weather conditions

If the Network Is Confirmed Down

• Our engineers are already working on the issue
• No action is required from your side
• Updates will be posted on the Network Status page

Still Offline?

Please contact support with the following information:

• Your name and installation address
• Time the connection went down
• Current router light status

Note: During network outages, response times may be slightly longer due to high volumes of requests.