As we service many clients and want to keep all happy, this is usually our time frames.
Support repair callouts are between 12-24 hours.
Installations, if your order is indicated as ready for installation, the average time for installation from the fibre provider could be between 5 - 10 working days, but this does depend on your availability and access to your property, also the date and time you book with the installer. If they cannot get hold of you, then this process will take longer. Look out for calls from them.