Quick Checks (2 minutes)
Before diving deeper, try these:
Restart your router and power supply (unplug for 30 seconds).
Check if the issue happens on all devices or just one.
Run a speed test while connected by cable, not Wi‑Fi.
If it’s still slow, read on.
Wi‑Fi Issues Inside Your Home
Wi‑Fi is often the biggest culprit.
Possible causes
Router too far from devices
Thick walls, metal roofs, or appliances causing interference
Too many devices connected at once
Old or low‑quality router
What you can do
Move the router to a central, elevated position
Use the 5 GHz band if available
Disconnect unused devices
Consider a Wi‑Fi extender or mesh system
Your Device or Software
Sometimes the internet is fine, but the device is not.
Possible causes
Background updates or cloud backups
Malware or viruses
Outdated operating systems or browsers
What you can do
Check for downloads or updates running in the background
Run a virus scan
Test on another device
When to Contact Support
Please contact us if:
Speeds are consistently slow for more than 24 hours
You experience frequent disconnections
The problem affects multiple devices
Helpful info to include
Your account name
Time of day the issue occurs
Speed test results
Whether the test was done via Wi‑Fi or cable