Can I choose the location for the installation of the outdoor antenna on my home? SCWISP technicians will choose the best location and position for the antenna to ensure the... Can someone use my internet without knowing my password Yes, it is possible for someone to use your internet without knowing your password, although... How do I reboot my internet equipment? Many internet woes can be remedied by rebooting your in-home internet equipment. If your SCWISP... How many devices can I connect? There is no fixed limit, but: More devices = shared bandwidth Streaming, gaming, and downloads... How much time is required for installation? As we service many clients and want to keep all happy, this is usually our time frames. Support... I can connect to the network, but my connection keeps dropping – can this be resolved? You may be moving out of range of the WiFi (router). Check your device’s WiFi signal strength... I can see the wireless network, but I can't connect – what's wrong? In the first instance, you can try: Removing (forgetting) the wireless network from your... If I move, can I take the equipment with me? Yes, you can take equipment located on the inside or outside of your home with you when moving.... Network Down – What to Do If your internet connection is down, please follow the steps below before contacting support.... Support Contact Details & WhatsApp Numbers Below are the official contact details for Southern Cape WISP. Please use the correct channel to... What is wireless networking? Wireless networking (also known as “WiFi”) is the use of radio waves and/or microwaves to... What speeds can I get? Wireless internet service from SCWISP provides speeds of at least up to 50 Mpbs for downloading... When should I contact support? Please contact support if: Internet is slow for more than 24 hours You have frequent... Why Is My Internet Slow? Quick Checks (2 minutes) Before diving deeper, try these: Restart your router and power supply... Why are my downloads sometimes slow Here are some reasons Downloads are often slow due to limitations of the server you are... Why do speed tests show different results? Speed test results can vary due to: Wi‑Fi vs cable testing Time of day Test server location... Why does my connection drop or disconnect? Possible reasons include: Power interruptions Weak or unstable signal Faulty power supply or... Will bad weather affect my service? There are several factors that may impact your service quality, including inclement weather and...